So currently, the major complaints from users are:
1. No working Android app.
2. Shipping issues (no notification, delay, people receiving orders out of order)
3. Poor communication from company – enough time to come onto facebook to like positive posts, but not enough time to deal with support.
4. Tags arriving dead-on-arrival. Some of these then work after removing and replacing the batteries.
5. Tag range poor (<20ft)
6. Tags work intermittently – possibly related to battery connection.
7. Distance reading is very variable, making leash unusable.
8. Tags seem to have problems working in electrically noisy environments (i.e. a normal home).I’ve got over 100 people experiencing issues 4 though 8, yet none of us have received any response apart from “tap four times to wake them”. The hits on the blog continue to climb – I hate naming and shaming a new company, but your communication is so bad that there doesn’t seem to be any other way to get your attention.
2. Shipping issues (no notification, delay, people receiving orders out of order)
3. Poor communication from company – enough time to come onto facebook to like positive posts, but not enough time to deal with support.
4. Tags arriving dead-on-arrival. Some of these then work after removing and replacing the batteries.
5. Tag range poor (<20ft)
6. Tags work intermittently – possibly related to battery connection.
7. Distance reading is very variable, making leash unusable.
8. Tags seem to have problems working in electrically noisy environments (i.e. a normal home).I’ve got over 100 people experiencing issues 4 though 8, yet none of us have received any response apart from “tap four times to wake them”. The hits on the blog continue to climb – I hate naming and shaming a new company, but your communication is so bad that there doesn’t seem to be any other way to get your attention.